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If you encounter difficulties on our website please contact us via e-mail info@ostro-organics.ca Phone Assistance # 1 778 922 2229 Q: How long does it take to receive a response to an e-mail? A: E-mails are usually answered within one working day or 24hours. Q: What should I do if no one answers me? A: Please resend your request in case we did not receive your e-mail. Q: The items selected do not appear in my cart. A: Please allow all scripts on the page to fully load. Q: Does the website display a lot of advertisements? A: No, we do not run any advertisement. Q: Can my add blocker cause scripts or plugins not to load? A: Occasionally the add blocker disables your browser to load the page correctly. Q: Can I order products on the phone? A: Yes, provided you have a valid e-mail address to invoice you. Q: How much do you charge for shipping and how long does it take? A: Once you added products to your cart and proceed to check out, a shipping calculator will tell you cost and time for delivery. Contact Ostro Organics Inc. PO BOX 53530, B.C. V8X5K2 Or give us a call # 1 778 922 2229

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