Returns - Refunds -Shipping
Returns and refunds policy
A product ordered in error that is delivered in good condition can be exchanged or refunded. However, the product should be returned in its original packaging, along with a copy of the invoice within thirty (30) days.
Ostro Organics Inc will notify you by mail of the amount paid to your credit card in case of reimbursement.
Ostro Organics Inc will not reimburse the shipping costs for the exchange or refund of a product in good condition.
If a product does not match your order, you must contact us immediately by telephone or email. Ostro Organics Inc will bear costs of the return of the product.
No returns will be allowed for a used product.
Orders are processed within 24 to 48 hrs, Monday through Friday.
Once your order is confirmed. Ostro Organics Inc prepares your order with the utmost care.
Packages will be shipped by Canada Post and will be delivered within the time calculated by the shipping calculator. Delivery time depends on the type of delivery chosen and the destination. An email will be sent to confirm the sending of a package by specifying a Canada Post tracking number.
Shipping fees vary depending on the weight and dimensions of the package and the destination address.
Terms and conditions
Prices are in Canadian dollars Ostro Organics Inc. reserves the right to change the prices of products offered on its site without notice. All products are exempt of taxes.
Payment is made online with Stripe. This secure service enables you to make payments online using your credit and debit card.
If you receive your order with a product missing, please contact us by phone or email. The missing product may be substituted if desired, and delivery costs will be assumed by Ostro Organics Inc. If you do not wish to receive a replacement product or if the product you want is missing or out of stock, Ostro Organics Inc. will refund the purchase price of the product and all shipping paid for the entire order.
Policy change and cancellation of orders
If you wish to make changes to an order you’ve just placed, please contact customer service by phone or email. In office hours are Monday to Friday from 9am to 5pm. Indicate your order number and any changes you wish to make.
If you wish to cancel an order, please contact customer service by phone or email with your order number. Please note that it may be impossible to change your initial order or cancel it because order processing can take place immediately upon receipt.
Ostro Organics Inc. reserves the right to change this policy at any time with immediate effect upon posting on the website, without liability to you or any other person.
Ostro Organics Inc. agrees not to disclose or to sell to third parties information provided except pursuant to a legal constraint (request for documents, testimony in court, or other legal obligations).
Ostro Organics Inc. is committed to ensuring the protection of information transmitted and the respect of your privacy during your online purchase transactions.
Online shopping is securitised and the transmission of information is made using SSL encryption mechanisms.
Information about you and those on your credit card is sent as an encrypted e-mail thereby ensuring the confidentiality of information contained therein. No messages can be intercepted, altered or decoded by any intermediary.
Ostro Organics Inc. does not store any transactions relating to credit information.
Your privacy is very important to us at Ostro Organics Inc. We want to make your experience on the Internet as enjoyable and rewarding as possible. And we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.
Personal Information Ostro Organics Inc. Collects and How It Is Used
Ostro Organics Inc. collects information in different ways from Visitors and Members who access the various parts of our website as well as subsidiary websites.
Members may be asked to provide certain personal information when they sign up for our Products or Services including name, address, telephone number, billing information, such as a credit card number. And the type of personal computer being used to access the Shop or Services. The personal information collected from Members during the registration process is used to manage each Member’s account, such as billing purposes. This information may be shared with third parties, as stated herein, or in special circumstances.
However, in instances where our company and a partner jointly promote our Services, we may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the purpose of offering you other products and services.
We may also generate non-identifying and aggregate profiles from personal information Members provided during registration. Such as the total number but not the names of Members. As explained in more detail below, we may use this aggregated and non- identifying information to sell advertisements that appear on the site or other services.
Our Company Ostro Organics Inc. collects personal information through forms you complete on the site, as well as, but not limited to contests, sweepstakes, text messages, e-mails, telephone calls, postal mail or other communications with the user. As well as from outside sources such as credit card processors and database vendors. As well as social media platforms as described in more detailed below.
For example, when you fill out a form subscribing to our emails, we are sent data information from our auto-responder company such as your name, email, the website you signed up from, geographical data such as your city, state, Postal code, country, Latitude, Longitude, Timestamp, Subscription method and IP address. As well as other information that you might have had the possibility to include.
Also with purchases we supply our member’s contact information, to our business partners, who then may contact the member by telephone after the member purchase.
Sales proceeds are collected by that business partner’s company. We may also supply other companies with contact information, for mail offers we believe would be of interest to our members, with or without compensation from those companies. At times, we may send an advertisement for a third-party product, where we collect the sales proceeds, and forward the purchaser’s information to a third party.
Our Company Partners and Sponsors:
Some products and services may be offered to Visitors and Members in conjunction with an affiliate and/or independent contractor seller and/or non-affiliated partner. To provide Visitors and Members some of these products and services, the partner may need to collect and maintain personal information.
At Ostro Organics we have web sites where you can purchase products and services. Websites where you can also register to receive materials, such as a newsletter, catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. In some cases we will also be asking for more details to you address, like your buzzer number in order to provide a certain delivery service or other products/service.
If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, phone number, buzzer number. Ostro Organics Inc. has no control over the third parties use of any personal information you provide when placing such an order. Please exercise care when doing so.
If you order products or services directly from Ostro Organics Inc., we use the personal information you provide to process that order. We do share this information with outside parties that we do business with.
Our company may display our online advertisements. In those cases, we share information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers.
Additionally, in some instances, we use this information to deliver tailored advertisements or joint ventures. For instance, an advertiser or joint venture company tells us the audience they want to reach and provides us an advertisement tailored to the audience.
Based upon the information we have collected, we may then display or send the advertisement to the intended audience. Our company does share personal information about its Visitors or Members with these advertisers or joint venture companies or third party providers.
By visiting our Company Web site, you are consenting to our policy of collecting and using your data. If you do not want to consent to our policy of collecting and using your data you can “opt out” of our Social Networks. These include but are not limited to the following:
Facebook.com Website Custom Audience Ads advertising policy by notifying Company in the following manner:
Social Network and Facebook.com Website Custom Audience Ads (WCA):
A Custom Audience on Facebook.com is a list of people our company would like to show our ads to on Facebook.com, who have shown interest in our products and services, with ads we believe would be of interest to them. This audience consists of people, whose information and email addresses our Company already has, because they have already subscribed to receiving Company emails.
If you no longer have an interest in our products and services, you can opt-out of seeing Company’s Facebook.com Website Custom Audience Ads. Unsubscribing from our Company’s email list will remove you from Company’s internal email database list and stop future emails from our Company, but not from being shown Facebook.com Website Custom Audience Ads. The Facebook.com Website Custom Audience Ads external database, is different from our Company’s internal database and requires the following Opting-out request.
Opting-out of Facebook.com Website Custom Audience Ads:
To opt out of our Company’s Facebook.com Custom Audience Ads, send an email, from the email address you are opting out, to the Company using our email address provided in Company’s contact information. Put “Opting Out of Facebook.com Website Custom Audience Ads ” in the subject line of the email. In the body of the email include your name and email address. Ostro Organics Inc. will forward your name and email address to Facebook.com with a request to delete you from all of Company’s Facebook.com Website Custom Audience Ads.
Our Company may use Analytics tracking code to support Display Advertising, and enable Google Analytics to collect data about your traffic via the DoubleClick cookie in addition to data collected through the standard Google Analytics implementation. Display Advertising lets us enable features in Analytics that aren’t available through standard implementations, like Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting.
Our Company may use Remarketing with Google Analytics to advertise online:
This allows third-party vendors, including Google, to show your ads on sites across the Internet. Our Company and third-party vendors, including Google, use first-party cookies such as the Google Analytics cookie and third-party cookies such as the Double-Click cookie together to inform, optimize, and serve ads based on someone’s past visits to our website.
Our Company may implement Google Display Network Impression Reporting or the Double-Click Campaign Manager:
Our Company and third-party vendors, including Google, use first-party cookies such as the Google Analytics cookies and third-party cookies such as the Double-Click cookie together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services that are related to visits to your site.
Our Company may implement Google Analytics Demographics and Interest Reporting:
The data from Google’s Interest-based advertising or 3rd-party audience data such as age, gender, and interests with Google Analytics allows us to serve ads to you based on this data.
Opting-out of Google Analytics’ For The Web and Google Analytics for Display Advertising:
Users can opt-out of Google Analytics’ currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout/
Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads at https://www.google.com/settings/personalinfo
Retargeting Ad Campaigns and Persistent Identifiers:
Ostro Organics Inc. may utilize various types of advertising that appear on our Company sites and services including ads on third party sites and services. Our Company may utilize categories of information, including names and email addresses, collected from users on our sites and services, as well as third party sites and services, in connection with the ads that are served. This advertising may include, but not limited to, contextual advertising, cookies, anonymous cookies, pixels, persistent identifiers, geolocation information, email opt in, search engine terms, behavioral advertising and/or retargeting advertising.
This type of advertising is a form of targeted advertising, to the specific individual who is visiting the Web site. These advertisements appear on websites or other media, including display ads, pop up ads and ads displayed in mobile browsers. Those advertisements are selected and served by automated systems based on the interests relevant to the user from the content displayed to the user, based on what the user is viewing.
Our Company does not conduct inquiries into the information collection practices of third parties that may collect information from users that leave our Web site. Our Company may share customer information with third parties to process orders, for third party analytics and for marketing and advertising purposes.
Responses to Email Inquiries:
When Visitors or Members send email inquiries to Ostro Organics Inc., the return email address is used to answer the email inquiry we receive.
Voluntary Customer Surveys:
We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you.
We may take the information we receive from individuals responding to our Customer Surveys and combine and/or aggregate it with the responses of other customers. We may have, to create broader, generic responses to the survey questions, such as gender, age, residence, hobbies, education, employment, industry sector, and/or other demographic information. We then use the aggregated information to improve the quality of our products and services to you, and to develop new products and services. This aggregated, non- personally identifying information may be shared with third parties.
Special Cases: It is our company’s policy to use or share the personal information about Visitors or Members in ways described herein without additional notice or means to opt out except as noted herein, or otherwise prohibit such unrelated uses.
Also, we may disclose personal information about Visitors or Members, or information regarding your use of the Products, Services or Web sites accessible through our Products and Services, for any reason. If in our discretion, we believe that it is reasonable to do so, including: credit agencies, collection agencies, merchant database agencies, law enforcement, or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or Terms Of Service, or other user policies; to operate the Services properly; or to protect our company and our Members.
Notice to California Residents – Your California Privacy Rights
Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to Company, to the email address provided in our contact information and please include the phrase “California Privacy Request” in the subject line, the domain name of the Web site you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.
If you don’t want our Company’s cookies on your computer, to be used for the purposes stated herein, they are easy to delete. Simply go to http://www.aboutcookies.org/Default.aspx?page=2 for instructions.
Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.
Our Company Commitment to Children’s Privacy:
Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore, we restrict our Web site to persons thirteen years or older.
IF YOU ARE UNDER THIRTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE, FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) AND IS NOT MONITORED AS DOING SO.
Please remember that any information you may disclose in any Member Directory, or other public areas of our Web sites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
Our Company’s Commitment to Data Security:
Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third- party “hackers” from illegally obtaining this information.
Revisions to This Policy:
Ostro Organics Inc. reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting. Your use of this site, after such changes occurred and are implemented, constitutes your acknowledgement and acceptance of these and/or any changes.