If you encounter difficulties on our website please contact us via e-mail info@ostro-organics.ca
Phone Assistance # 1 778 922 2229

Q: How long does it take to receive a response to an e-mail?
A: E-mails are usually answered within one working day or 24hours.

Q: What should I do if no one answers me?
A: Please resend your request in case we did not receive your e-mail.

Q: The items selected do not appear in my cart.
A: Please allow all scripts on the page to fully load.

Q: Does the website display a lot of advertisements?
A: No, we do not run any advertisement.

Q: Can my add blocker cause scripts or plugins not to load?
A: Occasionally the add blocker disables your browser to load the page correctly.

Q: Can I order products on the phone?
A: Yes, provided you have a valid e-mail address to invoice you.

Q: How much do you charge for shipping and how long does it take?
A: Once you added products to your cart and proceed to check out, a shipping calculator will tell you cost and time for delivery.

Contact
Ostro Organics Inc.
PO BOX 53530, B.C. V8X5K2
Or give us a call # 1 778 922 2229